CLASSATHOME — TERMS AND CONDITIONS
A Kekeli Buckner Agency Product Effective Date: April 2026 | Last Updated: September 2026
By registering, making a payment, or participating in our Affiliate Programme or Sales Partner Programme, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
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ABOUT CLASSATHOME ClassAtHome is an educational service operated by Kekeli Buckner Agency in partnership with Blossom Kids LBG, both entities registered and operating in the Republic of Ghana. ClassAtHome provides online supplementary education and homeschool support services to children and families across Ghana and the diaspora.
Our services are delivered digitally via Microsoft Teams and other approved platforms. By accessing or using ClassAtHome, you enter into a legally binding agreement with Kekeli Buckner Agency under these Terms and Conditions.
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DEFINITIONS “We”, “Us”, “Our” — Kekeli Buckner Agency and Blossom Kids LBG, operating as ClassAtHome. “Parent” / “You” — The adult guardian who registers and manages a child’s account on the ClassAtHome platform. “Student” / “Child” — The minor enrolled in ClassAtHome classes under a parent’s account. “Service” — All online classes, homeschool support sessions, and educational content provided by ClassAtHome. “Affiliate” — A current, active paying parent who participates in the ClassAtHome Affiliate Programme. “Referral Code” — A unique coupon code assigned to an Affiliate, which new parents may apply at first-time checkout. “Affiliate Credit” — A subscription discount earned by an Affiliate for each successful referral, applied to their own ClassAtHome invoice. “Sales Partner” — An independent contractor engaged by ClassAtHome to conduct direct outreach and enrol new parents in exchange for a fixed monetary commission per enrolment, as set out in the Sales Partner Programme section below. A Sales Partner is distinct from an Affiliate: Sales Partners are paid in cash commission, while Affiliates earn non-monetary subscription credit. “Platform” — The ClassAtHome website (classathome.co) and all associated digital tools and systems.
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ELIGIBILITY AND REGISTRATION To register with ClassAtHome, you must:
Be at least 18 years of age and legally capable of entering a binding agreement. Provide accurate, complete, and current information during registration. Be the parent or legal guardian of the child(ren) you are enrolling. Agree to these Terms and Conditions in full. We reserve the right to refuse, suspend, or terminate any registration at our discretion, particularly where we suspect fraudulent, abusive, or misleading information has been provided.
One parent account may enrol multiple children. Each child is treated as a separate enrolment for billing purposes.
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SERVICES OFFERED ClassAtHome provides the following educational services:
Extra Classes — Supplementary online lessons for children in Lower Primary, Upper Primary, and Junior High School (JHS) levels, delivered live via Microsoft Teams.
Homeschool Support — Structured academic support for parents who homeschool their children, providing curriculum guidance, live instruction, and educational resources.
All sessions are conducted by qualified educators appointed by ClassAtHome. Class schedules, session formats, and delivery methods may be updated from time to time and will be communicated to enrolled parents via WhatsApp or email.
Service Availability: ClassAtHome services are provided on a best-efforts basis. We reserve the right to reschedule, substitute, or cancel individual sessions due to circumstances beyond our reasonable control, including public holidays, instructor unavailability, or technical issues. Make-up sessions will be offered where reasonably practicable.
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FEES, PAYMENT, AND BILLING Standard Monthly Rate: GHS 300.00 per child, per month.
Quarterly Payment Option: Parents who elect to pay for 3 months upfront qualify for a discounted rate. The applicable discount will be communicated at the time of checkout.
Multi-Child Discount: Families enrolling 3 or more children may be eligible for a reduced per-child rate. Contact us at info@classathome.co to enquire about current multi-child pricing.
Billing Cycle: The ClassAtHome monthly billing period begins on the 25th of each calendar month. All active subscriptions are renewed and billed on the 25th.
Prorated First Payment: If a parent joins and makes their first payment before the 20th of the month, their initial payment will be prorated based on the number of class days remaining before the 25th billing date. The prorated amount is calculated at GHS 25 per class day. From the 25th onwards, the full monthly rate applies.
If a parent joins on or after the 20th of the month, the full monthly rate applies immediately with no proration. Their next invoice will fall on the 25th of the following month.
Example: A parent who joins on the 10th of June (a weekday module) will be charged for the class days falling between 10 June and 25 June (exclusive). A parent who joins on the 22nd of June pays the full monthly rate and renews on 25 July.
All fees are quoted and payable in Ghana Cedis (GHS). Payments are processed securely through Hubtel, our authorised payment gateway. ClassAtHome does not store card or mobile money details on its servers.
Payment Due Dates: Monthly fees are due on the 25th of each month. Failure to pay by the due date may result in suspension of access to classes until the outstanding balance is settled. We will make reasonable efforts to notify you before suspending access.
Prices are subject to change. We will provide at least 30 days’ notice of any fee increase via email or WhatsApp before the new rate takes effect.
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REFUND POLICY 7-Day Partial Refund Window: If you are not satisfied with our service, you may request a refund within 7 calendar days of your first payment date. We will refund 50% of the amount paid. The remaining 50% is retained to cover administrative processing and marketing costs incurred in onboarding your account.
The following conditions apply to all refund requests:
Refund requests must be submitted in writing to info@classathome.co within 7 calendar days of the initial payment date. Refunds will be processed within 7–14 business days of the approved request. Refunds are issued to the original payment method where possible. Only first-time payments are eligible for refund consideration. Subsequent monthly or quarterly payments are non-refundable. If a referral coupon discount was applied at checkout, the refund will be calculated on the amount actually paid, not the pre-discount amount. Prorated first payments are subject to the same 7-day refund policy. The 50% refund applies to the prorated amount actually charged. After 7 Days: No refunds will be issued after the 7-day window has elapsed. By continuing to use ClassAtHome services beyond this period, you acknowledge that all payments made are final and non-refundable.
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AFFILIATE PROGRAMME The ClassAtHome Affiliate Programme allows current, active paying parents to earn subscription credits by referring other families to our service. The programme is built on genuine word-of-mouth and is available exclusively to parents who are themselves enrolled and paying for ClassAtHome services.
How the Programme Works:
When you are an active paying parent, you may request a personal Referral Code from the ClassAtHome team. You may be assigned more than one Referral Code over time, each with its own referral tracking and discount settings.
A new parent applies your Referral Code at their first checkout and receives an instant discount off their first payment. The discount amount is set per code and will be displayed at checkout when the code is applied. You, as the referring Affiliate, earn a credit towards your own ClassAtHome subscription for each new parent who completes their first payment using your code. The credit amount per referral is set per code and may differ from the discount the new parent receives — these are two independent figures. There is no monetary payout — all rewards are subscription credits only. Credits cannot be withdrawn as cash or transferred to another account. Credits earned from multiple referrals accumulate across all your codes. For example, if you hold two codes and each earns GHS 50 per referral, referring three new paying parents across both codes earns you GHS 150 in total credits. Affiliate credits are applied to your ClassAtHome subscription bill. Depending on how you pay each month, credits will be applied in one of two ways: (1) as an automatic discount when you next pay through the ClassAtHome website, where the credit will be displayed and deducted at checkout; or (2) as a deduction on an invoice sent directly to you via WhatsApp or email, applied manually by the ClassAtHome team. Your affiliate credit balance, a breakdown per code, and a full history of credits applied to your invoices are all visible in your Affiliate Portal at classathome.co/affiliate. Affiliate status is contingent on maintaining an active, paid ClassAtHome subscription. If your subscription lapses or is cancelled, your Referral Code(s) will be deactivated and any pending discount credits will be forfeited.
The Affiliate Programme is strictly for current paying parents. It is designed to reward honest, personal recommendations within our community. It is not a commercial partnership, agency arrangement, or income-generating scheme.
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REFERRAL CODE RULES AND RESTRICTIONS The following rules govern the use of Referral Codes on the ClassAtHome platform. These rules exist to protect the integrity of the programme and ensure fairness for all participants.
First Payment Only: Referral Codes may only be applied to a parent’s very first payment with ClassAtHome. They cannot be applied to subsequent monthly payments under any circumstances.
One Code Used Per New Parent, Ever: Each parent account may use only one Referral Code when they join — across their entire lifetime as a ClassAtHome customer. If you are sent multiple referral codes from different affiliates, only one may be used, and only at your first checkout. This rule applies to using a code as a new parent joining ClassAtHome. It does not affect an affiliate’s ability to hold and share multiple codes as part of the Affiliate Programme.
One Code Per Checkout: Only one Referral Code may be applied per transaction. Codes cannot be combined or stacked.
New Parents Only: Referral Codes are strictly for parents who have never previously paid for ClassAtHome services. Existing or previously enrolled parents are not eligible to use a Referral Code, even if re-enrolling after a period of inactivity.
Affiliate Eligibility: Only current, active paying parents may hold and share Referral Codes. Codes will not be issued to individuals who are not themselves enrolled paying subscribers.
Website Payments Only: Referral Code discounts at checkout apply only to payments made through the ClassAtHome website (classathome.co). Payments made via USSD, mobile money direct transfer, or any method outside the website do not qualify as conversions for affiliate credit purposes.
No Cash Equivalent: Referral credits have no cash value and cannot be withdrawn, transferred, exchanged, or applied to any service outside of ClassAtHome subscriptions.
Honest Referrals Only: The Affiliate Programme is built on authentic personal recommendation. Creating fake accounts, self-referrals, or using codes in a deceptive manner is strictly prohibited and will result in immediate termination of your Affiliate status and account, with no refund.
Code Validity: ClassAtHome reserves the right to deactivate any Referral Code at any time, with or without notice, particularly where misuse is suspected.
Enforcement: All coupon eligibility checks are enforced automatically by our platform at the point of payment. Attempts to circumvent these rules — including but not limited to creating duplicate accounts — constitute a breach of these Terms and may result in permanent account suspension without refund.
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SALES PARTNER PROGRAMME
The ClassAtHome Sales Partner Programme is a separate, paid programme distinct from the Affiliate Programme above. Sales Partners are independent contractors who conduct direct outreach to prospective parents and earn a fixed cash commission for each child they enrol. Unlike the Affiliate Programme, the Sales Partner Programme is not limited to existing paying parents and is not built on non-monetary credit.
Role Overview As a ClassAtHome Sales Partner, you will:
Reach out to parents on lists provided by ClassAtHome, and/or parents you source independently, to enrol their children in ClassAtHome classes. Use your unique referral link and/or personal contact number to register interested parents. Share ClassAtHome-approved videos and flyers to promote ClassAtHome in parent groups, communities, and networks you have access to. Follow up with parents who have taken a trial lesson but not yet registered. ClassAtHome will provide Sales Partners with training and a steady supply of parent leads to work. Sales Partners are also free to source their own leads independently, using ClassAtHome-approved materials, in addition to what ClassAtHome provides.
Commission Structure You earn a flat commission of GHC 50 for every child who registers and pays for ClassAtHome classes through your referral link, your personal referral, or from a ClassAtHome-provided list, and whose payment is confirmed by ClassAtHome. This commission is fixed at GHC 50 per child regardless of any discount given to the parent.
Commission is earned on the child’s initial enrolment. Renewals or subsequent terms for the same child do not carry an additional commission unless ClassAtHome agrees otherwise in writing.
If two Sales Partners both have contact with the same parent, or a parent was already on a ClassAtHome-provided list before a Sales Partner reached them independently, the commission goes to whichever Sales Partner (or ClassAtHome’s own list) made first contact, as determined by ClassAtHome’s records.
Payment Terms Commissions are paid at the end of each calendar month by default, based on confirmed payments received from parents during that month. Sales Partners who prefer weekly payment may request this arrangement with ClassAtHome; weekly payments will be calculated on confirmed enrolments/payments received up to that point in the month. Commission is only payable on payments actually received and confirmed by ClassAtHome. No commission is payable on trial lessons, unpaid registrations, or enrolments that are later cancelled or refunded before payment is confirmed. If an enrolment is refunded or reversed after commission has already been paid out on it, ClassAtHome may deduct the corresponding commission from the Sales Partner’s next payout. Payments will be made via mobile money (MoMo) or another method agreed between the Sales Partner and ClassAtHome.
Training & Onboarding All new Sales Partners must complete one (1) week of training before receiving their referral link and being assigned parent lists. Training will cover the ClassAtHome offering, pricing, enrolment process, communication scripts, and use of promotional materials. Your referral link will be issued at the end of the training period, once ClassAtHome confirms you are ready to begin outreach.
Working Hours & Best Practices Sales Partners are free to manage their own schedule and contact parents at times convenient to them. However, based on ClassAtHome’s experience, the following guidance will significantly improve results:
Parents are generally unavailable and unresponsive during typical working hours (calls are often met with “I’m in a meeting” and no follow-up call back). The most responsive calling window is 4:00 PM – 6:00 PM, after most parents have closed from work. Sales Partners are encouraged to prioritise this window for calls, while using other hours for texts, WhatsApp follow-ups, and social media/group posting.
Leads, Lists & Independent Outreach ClassAtHome will provide Sales Partners with a steady supply of parent leads to contact (e.g., those who have not yet registered, or those who completed a trial lesson but haven’t enrolled). Sales Partners may also generate their own leads by sharing ClassAtHome-approved videos and flyers in online groups and communities they belong to. Flyers shared for independent outreach will display the Sales Partner’s own phone number, so interested parents contact the Sales Partner directly. Any parent who signs up using your referral link, or who contacts you directly and is added to your list, will be counted toward your commission, provided their enrolment and payment is confirmed by ClassAtHome, and subject to the first-contact rule above. Sales Partners must only use ClassAtHome-provided/approved marketing materials (videos, flyers, messaging) for promotion, and must not alter pricing, claims, or branding without written approval.
Conduct & Standards Represent ClassAtHome professionally and honestly in all communication with parents; do not make promises or claims about the service that ClassAtHome has not authorised. Do not misrepresent pricing, discounts, or outcomes to secure a registration. Treat parent and student contact information and lists as confidential and handle it responsibly and in line with applicable data protection law; do not share ClassAtHome lists with third parties or use them for any purpose outside this Programme. Respond to parent inquiries in a timely, courteous, and respectful manner.
Confidentiality All parent contact lists, pricing structures, internal scripts, marketing materials, and business information shared with a Sales Partner by ClassAtHome are confidential and must not be shared, sold, copied, or used outside of the Sales Partner’s work for ClassAtHome, both during and after their engagement.
For twelve (12) months after a Sales Partner’s engagement ends, the Sales Partner agrees not to use ClassAtHome-provided parent lists or contacts to promote a competing tutoring service.
Termination This Programme remains in effect for a Sales Partner until terminated by either party. Either ClassAtHome or the Sales Partner may terminate this arrangement at any time, with or without cause, by giving at least 7 days’ notice. ClassAtHome may also terminate a Sales Partner’s engagement for underperformance (for example, consistently low enrolment numbers from leads provided or failure to follow up with parents), without the 7-day notice period. ClassAtHome may also terminate a Sales Partner’s engagement where the Sales Partner cannot show proof of work (e.g., outreach records, call logs, follow-ups). In this case, ClassAtHome will first call a meeting with the Sales Partner to issue a warning; if the issue is not resolved afterward, ClassAtHome may proceed to terminate the engagement. Upon termination, commission will still be paid for any confirmed, paid enrolments generated by the Sales Partner up to the termination date. No commission accrues for enrolments or renewals occurring after termination. Upon termination, the Sales Partner’s referral link will be deactivated, and the Sales Partner must cease using ClassAtHome materials, lists, and branding.
Independent Contractor Status A Sales Partner acts as an independent contractor and not as an employee of ClassAtHome. This Programme does not create an employer-employee relationship, partnership, or joint venture. The Sales Partner is responsible for their own tax and statutory obligations arising from commission earned.
Acceptance By submitting the ClassAtHome Sales Partner form and confirming that you have read and agree to these Terms and Conditions, including this Sales Partner Programme section, you accept this Programme in full and it becomes binding between you and ClassAtHome from the date of your submission.
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PARENT RESPONSIBILITIES By enrolling your child with ClassAtHome, you agree to:
Ensure your child has access to a reliable internet connection and a suitable device (computer, tablet, or smartphone) for online sessions. Ensure Microsoft Teams is installed and set up on your child’s device prior to the commencement of classes. Supervise your child’s participation in online classes as appropriate to their age and maturity. Notify ClassAtHome promptly if your child will be absent from a scheduled session. Treat our educators and administrative staff with respect across all communication channels. Keep your account login credentials confidential and notify us immediately of any unauthorised access. Ensure that all information provided during registration remains accurate and up to date.
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INTELLECTUAL PROPERTY All educational content, lesson materials, worksheets, recordings, schedules, branding, and other materials produced or provided by ClassAtHome are the exclusive intellectual property of Kekeli Buckner Agency and Blossom Kids LBG.
You may not copy, reproduce, distribute, sell, share, upload, or otherwise exploit any ClassAtHome materials without prior written permission from us. This includes, but is not limited to, recording live sessions, sharing lesson materials publicly, or using our content for commercial purposes.
Permitted use: Materials are licensed to enrolled families for personal, non-commercial educational use only, for the duration of an active subscription.
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PRIVACY AND DATA PROTECTION ClassAtHome collects and processes personal data including parent names, email addresses, phone numbers, and children’s names and class levels for the purposes of delivering our educational services, processing payments, and communicating with you about your enrolment.
We do not sell, trade, or transfer your personal information to third parties, except as required to process payments (via Hubtel) or as required by Ghanaian law.
By registering, you consent to our use of WhatsApp and email as primary communication channels for service-related notifications, class updates, and administrative messages.
You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us at info@classathome.co. Note that deleting your data will result in the closure of your account and loss of access to all ClassAtHome services.
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LIMITATION OF LIABILITY ClassAtHome, Kekeli Buckner Agency, and Blossom Kids LBG shall not be liable for:
Any interruption to services caused by factors outside our reasonable control, including internet outages, power failures, platform downtime, or acts of God. Any loss of educational progress, examination results, or academic outcomes resulting from participation in or absence from ClassAtHome sessions. Any indirect, consequential, or incidental loss or damage arising from your use of our services. Any technical issues arising from a parent’s or student’s own device, internet connection, or third-party platforms such as Microsoft Teams. Our total liability to you in connection with any claim arising from these Terms shall not exceed the total fees paid by you in the 3 months preceding the claim.
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TERMINATION By You: You may cancel your ClassAtHome subscription at any time by contacting us at info@classathome.co. Cancellation will take effect at the end of the current billing period (the 25th of the month). No partial refunds will be issued for unused days within a paid period, except where the 7-day refund window applies.
By Us: We reserve the right to suspend or permanently terminate your account without notice if you:
Breach any provision of these Terms and Conditions. Engage in abusive, threatening, or inappropriate behaviour towards our staff or educators. Provide false or misleading information during registration or at any other time. Misuse the Affiliate Programme, Sales Partner Programme, or Referral Code system. Fail to make payment for two or more consecutive billing periods. In the event of termination for cause, no refund will be issued for fees already paid.
Note: Termination of a Sales Partner’s engagement is separately governed by the Termination clause within the Sales Partner Programme section above.
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GOVERNING LAW AND DISPUTES These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ghana. Any dispute arising from or in connection with these Terms shall first be referred to good-faith negotiation between the parties.
If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to mediation or arbitration in Accra, Ghana, in accordance with applicable Ghanaian law. Both parties agree to bear their own costs in any such proceedings, unless otherwise ordered.
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
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CONTACT US For any questions, concerns, or requests relating to these Terms and Conditions, our services, or your account, please contact us:
Email: info@classathome.co WhatsApp: 0541317724 Website: classathome.co Legal Entity: Kekeli Buckner Agency, Ghana
We reserve the right to update or modify these Terms and Conditions at any time. Where changes are material, we will notify enrolled parents and Sales Partners via email or WhatsApp at least 14 days before the changes take effect. Continued use of the service, or continued participation as a Sales Partner, after the effective date of any changes constitutes acceptance of the revised Terms.
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By registering or making a payment, you confirm that you have read, understood, and agree to these Terms and Conditions. By submitting the Sales Partner form, a Sales Partner confirms the same, including the Sales Partner Programme section above.
© 2026 Kekeli Buckner Agency & Blossom Kids LBG. All rights reserved.